Proficy SmartSignal Services

All the Services You Need to Implement, Use, and Leverage Our Software

Implement:

We have a complete, solid, and proven implementation process, allowing for all the flexibility you need to integrate Proficy SmartSignal solutions into your unique work processes and culture—whether you’re a single combined-cycle plant, a wind farm, a pipeline, an offshore platform, or a coal fleet—whether you intend to use SmartSignal software at a single plant, a centralized or virtual monitoring center, or through our in-house monitoring center.  

We implement the software, and we train you to take on what you feel comfortable with; we’ll do the rest.  We do so quickly, so you can obtain fast value and return on investment.

Use:

If you choose, our Availability & Performance Center can bring your program up to speed quickly. The Availability & Performance Center  can help you establish your organization’s monitoring competency over a period of months, or we can provide monitoring coverage for your assets on a permanent basis.

Leverage:

We will continue to work with you to ensure your success. This includes:
 
Customer Support Center: We maintain customer service and IT staffs to answer your questions about sustaining your implementation.

Training: Our training staff delivers a range of training options, including online courses, courses in our offices, and custom training at your site. 

Product Management: Our Product Managers provide regular customer webinars regarding new releases and products, and they include customers in new-product idea generation and testing.

Portal and Community: Our customer web portal provides training, news, and software updates.  And, we hold very popular User Groups and Summits, where our customers gather to learn about latest innovations and to share best practices.