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SmartSignal Corporation is a privately held software solutions company founded by the University of Chicago to make the revolutionary Similarity-Based Modeling™ (SBM) technology commercially available.
The SBM technology engine in the award-winning EPI*Center software solution enables holistic, real-time analytics on any instrumented industrial equipment – plantwide and fleetwide. With real-time analytics, companies receive early warning of developing equipment anomalies, indicative of reliability, availability, efficiency and compliance problems. With this early warning, companies can improve equipment performance by preempting small problems before they become large problems.
Here at SmartSignal Corporation, we offer a casual, dynamic atmosphere. Comprehensive benefits include stock options, health and dental insurance, and paid holidays and vacations.
Customer Monitoring Manager Role:
The Customer Monitoring Manager will have overall responsibility for management of multiple Oil and Gas contracts including the following activities: designing a monitoring solution for the client, improving current monitoring solutions, coaching and tutoring others who maintain those solutions and related services. These Managed Services contracts are handled within the Application Engineering (AppE) department, and the Customer Monitoring Manager will function as an integrated team member in the AppE department and also interfacing directly with clients and guiding Analysts in daily monitoring. The Customer Monitoring Manager will be the primary point of contact for assigned clients, will provide design input on exploration and/or refinery equipment and will have full responsibility for developing and maintaining high customer satisfaction. The Customer Monitoring Manager will work with clients and internal SmartSignal staff by providing technical input and review of potential equipment problems, helping solve problems in design and data feeds and coordinating with other SmartSignal resources to meet the needs of each engagement. The Customer Monitoring Manager will proactively communicate with assigned clients and develop strong relationships across the client’s organization.
Responsibilities:
- Assume overall responsibility for management of assigned PSC Managed Services contracts and some new clients.
- Ensure high level of customer satisfaction.
- Provide technical review, support and analysis, assess and prioritize notification requests. Proactively solve client problems and implement solutions, tapping on the collective skills of the SmartSignal team as required
- Plan and manage client Transition Support.
- Manage engineering requests and execution of SSC related consulting services
- Communication of and adherence to T.E.A.M. (Teamwork, Energy, Accountability, and Mastery)
Additional Skills:
- Enthusiastic and has a great attitude
- Able to communicate and collaborate well with others
- Must have several years experience and knowledge of the Oil & Gas industry, specifically Refinery operations.
- Process oriented and committed to superior quality in their work
For Immediate Consideration, please send your resume to 18834-CS-1331@smartsignal.hrmdirect.com |
